Refund and Returns Policy

1. Return Eligibility

We accept returns and exchanges for both defective and non-defective products within 30 days from the delivery date.

Eligible return reasons may include:

• Damaged or defective items
• Incorrect items received
• Items significantly different from the product description
• Non-defective items returned within the eligible return period
• Exchange requests for eligible products

Returned products may be new or slightly used. Whenever possible, items should include original packaging and accessories.

2. Return Method & Fees

• Returns are accepted by mail
• Free return shipping labels are provided for approved returns
• No restocking fees are charged
• Exchanges are accepted within the eligible return window

Return instructions and the return label will be provided by our support team after your request is approved.

3. How to Request a Return or Exchange

To request a return or exchange, please contact us at [email protected] and include:

• Your order number
• The item(s) involved
• A brief explanation of the issue or request
• Photos if the item arrived damaged or incorrect

Our support team typically responds within 2–3 business days.

4. Refund Processing

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

• Approved refunds are processed within 10 business days
• Refunds are issued to the original payment method
• Additional processing time may depend on your bank or card provider

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can assist you promptly with a replacement, exchange, or refund.

6. Contact Information

If you have any questions regarding returns or refunds, please contact us: